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Report bugs, interface issues, slow saves, calculation errors, or general technical issues.

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Reporting Guidelines

Fast Tracing Enabled

Your ticket automatically captures important system details so our support team can resolve issues immediately:

  • User role context: PRE_LOGIN

How to write a great report:

  • Step-by-step description: Mention exactly what you were doing right before the issue occurred.
  • Include error text: If a red box or popup alert appeared on screen, copy and paste the message exactly.
  • For data requests: Use the Privacy/Data Request form on the portal instead of technical support tickets.